FAQs
What happens after I place my order?
You’ll receive an order confirmation via email. From there, our team reviews your artwork, prepares your proof within 2–4 business days, and once approved, your order moves into production. We never print without your approval.
Will I see a proof before printing?
Yes! Every custom order receives a digital proof for approval. We won’t begin production until you give us the green light.
Can I waive the proof to speed up my order?
Yes. If you’re reordering or confident in your artwork, you can opt to waive the proof. This allows us to fast-track production.
What kind of artwork files do you accept?
We prefer vector files (AI, EPS, or PDF), but high-res PNG or JPG will also work. Our team can help optimize your artwork if needed.
Do you keep my logo on file for reorders?
Absolutely. Once we’ve set up your logo, we keep it on file to make reordering simple and consistent.
Can I personalize apparel with names or titles?
Yes! Name personalization is available for an added fee. Just include the names in your order notes or reach out to your rep after ordering.
What are your minimums?
We offer flexible minimums depending on the product, typically starting at just 12 pieces per design. Contact us for exceptions or specialty items.
Can I make changes after ordering?
Changes can be made up until your proof is approved. After approval, we move into production and changes may incur additional costs.
Can I cancel my order?
Orders can be canceled prior to proof approval. After that, cancellation fees may apply. Reach out ASAP if something changes.
Do you offer rush services?
Yes! We offer rush production and expedited shipping. Let us know your deadline and we’ll do our best to meet it.
What are your decoration methods?
We specialize in screen printing and embroidery, DTF printing, pad printing, heat transfer, and laser engraving. Each product is a little different but your rep can help choose the best method for your product.
Do you offer PMS color matching?
For screen printing and transfers, we can match most Pantone colors. For embroidery, we’ll find the closest thread match.
Can I add multiple logos or designs?
Yes. Additional locations or logos can be added for an extra charge. Let us know and we’ll quote accordingly.
How long does production take?
Most orders ship within 7–12 business days after artwork approval. Rush options are available.
How much is shipping?
We offer free ground shipping on orders over $1,000. For smaller orders, shipping is calculated at checkout based on location.
Do you ship to multiple locations?
Yes, we offer split shipping. A small handling fee applies for each additional address. Contact us for bulk shipping logistics.
Do you offer samples?
Yes. Blank or pre-decorated samples are available upon request. Most samples are final sale.
Do you accept returns?
Custom-decorated items are only eligible for return if there is a production error. Please contact us within 14 days of receiving your order.
What payment methods do you accept?
We accept all major credit cards and offer Net 30 terms for approved business accounts.
Can I set up an online store for my team or event?
Yes! We build custom web stores for businesses, teams, and events. Reach out to get started.
